Return & Refund Policy

Consumer withdrawal rights

At Luxe Cosmetics, keeping you satisfied is our highest priority. If your purchase does not fully delight you and you would like to send it back, we are glad to assist—please review the guidelines below:

Returns Can Be Accepted When:

  • The package is sealed, unopened and still in the original packaging.
  • It is sent back within 30 days of delivery *except for Hair Serum- 90 days*.
  • You ship with Track & Trace, since parcels that go missing cannot be refunded.
  • The parcel includes your name and order number so we can process it smoothly.
  • The return is shipped to the correct address for a hassle-free refund process.

What Cannot Be Refunded:

  • Packages that were opened or used.
  • Packages that become lost in transit.
  • Packages returned in poor condition because of insufficient packaging, making them unusable.
  • Return shipping costs are non-refundable.

 

How to send back your order:
- 1. Confirm your order qualifies for return by reviewing our return conditions.

  1. Contact customer service at luxecosmeticslashlift@gmail.com
  2. Our support team will review your return request. Once approved, you may ship your order back.

Note: We receive returns at warehouse locations in the US and Germany.

For questions or extra help, feel free to contact us anytime at luxecosmeticslashlift@gmail.com.

Thank you for choosing Luxe Cosmetics—we are here to help make your experience fabulous! 💫



Exclusion of the right of revocation
Unless we have made a different agreement with you, the right of revocation does not apply, among other cases, to contracts for sealed goods that cannot be returned for hygiene reasons once the seal has been removed after delivery.

Money Back Guarantee

Here’s How to Make Our Guarantee Work:

  1. Get the Glow-Up: Our products include simple step-by-step instructions, and you can also view them here. Follow the steps closely, and your results should look fabulous. Take photos before, during, and after your application to document your beauty journey!
  2. Need a Little Extra Help? If the glam-tastic results you expected are not showing yet, no problem! Email us at luxecosmeticslashlift@gmail.com, and our superstar support team will share expert tips and tricks. Please include your before, during, and after photos so we can provide the best guidance!
  3. Still Not Satisfied? If you have followed our tips, captured all photos, and still feel less-than-glam, send those photos to luxecosmeticslashlift@gmail.com with your refund request. We are here to help you get the beautiful results you deserve.

Note: We want every customer to sparkle, so you have 30 days to test our products. Even professionals had to begin somewhere, right? To keep everything fair, please complete the steps above—otherwise you will not qualify for our money-back guarantee.

Have questions? Visit our FAQs or contact our customer care team. We are here to help you shine!




Cancellation period

At Luxe Cosmetics, we are thrilled to have made thousands of customers happy with our products. If you have questions or concerns about your order, our customer support team is ready to help at luxecosmeticslashlift@gmail.com.

To provide fast service and maintain customer satisfaction, we process orders as quickly as possible. For that reason, cancellations are only possible within 1 hour after purchase.

If you need to cancel an order, please contact our customer support team with a short explanation of your cancellation request. We appreciate your feedback, as understanding your reasons helps us improve the glam journey for everyone!

Thank you for choosing Luxe Cosmetics, and we look forward to assisting you!

Shipping costs & return

The customer is responsible for the direct cost of return shipping. You must pay your own shipping fees when returning your item. Shipping charges are not refundable.
Please contact support if you are considering a return. Our support team will then send you further details.

General Shipping Information:

Customs duties and any applicable taxes must be paid by the buyers themselves.

Customers are responsible for the direct return-shipping cost.

You may choose a traceable shipping service or buy shipping insurance. We cannot guarantee that your return shipment will arrive with us.

Consequences of revocation

If you withdraw from this contract, we must refund all payments received from you, including delivery costs, except for additional costs caused by choosing a delivery method other than the cheapest standard delivery offered by us, without delay and no later than within 30 days from the day we receive notice of your withdrawal from this contract. For this repayment, we will use the same payment method you used for the original transaction unless something else has been expressly agreed with you; under no circumstances will you be charged fees because of this repayment.

We may refuse the refund until we have received the goods back and the returned package has been inspected at our warehouse.